OUR COMMITMENT TO PRIVACY
THE INFORMATION WE COLLECT
Types of Information We Collect
- Non-Personally Identifiable Information:
In general you can visit our website without telling us who you are or revealing any personal information about yourself. In some cases, we may collect information about you that is not personally identifiable to improve our website and better meet your needs. Examples of this type of information include the type of internet browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our website, advertisement, or interactive service. MotorCity Casino Hotel provides certain information in aggregate form collected from and relating to you to third persons such as advertisers and our promotional partners, but the individual user remains anonymous.
- Personally Identifiable Information:
Personally identifiable information is information through which you can be identified, such as your name, address, email address or telephone number, and that is not otherwise publicly available that you voluntarily provide through our website or email correspondence. The personally identifiable information that MotorCity Casino Hotel collects through MotorCity Casino Hotel, through our website, or obtains from its promotional partners depends on the nature of your activities, including, for example, whether you make reservations, apply to become a member of Club Metro, check your Club Metro point balance, apply for a job, purchase tickets for entertainment events or merchandise, or register to receive promotional information.
Use of Information and Information Sharing
MotorCity Casino Hotel may use your information to contact you and deliver information to you that, in some cases, is targeted to your interests and relevant to your use of the Site. In addition to sending you promotional emails about our services, from time to time, we may send you promotional emails about our affiliates or other third parties. If you do not wish to receive correspondence from us, you may opt out at any time by notifying us at OptOut@MotorCityCasino.com.
While MotorCity Casino Hotel will not sell, trade or otherwise disclose your personal information to any third party, we may send personally identifiable information about you to other organizations when we have your consent to share such information.
MotorCity Casino Hotel only shares personally identifiable information with other companies or individuals outside of MotorCity Casino Hotel in the following limited circumstances:
MotorCity Casino Hotel makes use of a technology called "cookies" in order to provide you with personalized information or to provide special promotions to registered, signed-in members. "Cookies" are data that may be sent to your web browser and stored on your computer. This allows our system to "recognize" you when you return to our website. Most browsers are initially set up to accept cookies but can be configured to not accept cookies, or to notify you if a cookie is sent to you. By clicking on the Help portion of your browser's menu bar, you can learn how to reset your browser to refuse all cookies, or to indicate when a cookie is being sent.
Individuals under 21 years of age are not permitted to gamble in casinos, loiter in the gaming areas, or drink alcoholic beverages at MotorCity Casino Hotel. If you are under the age of 21, we ask that you do not gamble or loiter in the gaming areas, drink alcoholic beverages, and that you do not provide any personally identifiable information to us. If a child under the age of 18 has provided us with personally identifiable information, a parent or guardian of that child should contact us at the email address or phone number listed in the section titled Requesting Removal of Your Information.
Security for all personally identifiable information is extremely important to us. We take appropriate security measures to protect against unauthorized access or unauthorized alteration, disclosure or destruction of data. We also restrict access to your personally identifiable information to employees who have a need to know that information in order to provide and improve our services.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, MotorCity Casino Hotel cannot ensure or warrant the security of any information you transmit to us or any information transmitted through our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
UPDATING YOUR INFORMATION
Club Metro members may only update personally identifiable information provided to us by visiting the Club Metro booths on the first and second floors of MotorCity Casino Hotel. All other users may update personally identifiable information provided to us online by emailing us at CustomerService@MotorCityCasino.com at any time.
REQUESTING REMOVAL OF YOUR INFORMATION/OPTING OUT
Our website may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any email list to not receive future communications. In order to ensure immediate removal from any list, it is best to follow the specific instructions outlined within the communications you receive from us.
At any time you may elect to be removed from our electronic or direct mailing lists by following the instructions for each type of communication as outlined below.
To request to be removed from all marketing and promotional-offer emails click OptOut@MotorCityCasino.com to submit an automated removal request.
Postal Mail Lists
To request to be removed from all direct mail lists, please contact us using one of the following methods:
- Email: Please send an email to OptOut@MotorCityCasino.com with the words "Direct Mail Removal Request" in the subject line. Please include your name and address in the body of the email.
- Telephone: Please call us at 888-856-2145, and ask to be removed from our mailing list.
- Mail: Please send your written request to: Attention: Direct Marketing Department, MotorCity Casino Hotel, 2901 Grand River, Detroit, MI 48201
MotorCity Casino Hotel will use reasonable efforts to remove your personally identifiable information from our then current Site at any time upon your written request to The Marketing Department. Such removal of personally identifiable information will not ensure the permanent removal of such personally identifiable information from the Site. For example, such personally identifiable information may remain in MotorCity Casino Hotel’s archival or backup copies of the Site.
EXTERNAL SITES AND LINKS
Third party Internet sites and services accessible through our website, have separate privacy and data collection practices, independent of us. MotorCity Casino Hotel has no responsibility or liability for these independent policies or actions.
Last updated March 2010