All / Frequently Asked Questions (FAQ)

Children
Children are allowed in the hotel and restaurants. Minors must be accompanied by an adult at all times while they are on property.

Food and Beverage
MotorCity Casino Hotel offers many options for dining while on property. Because of this, we ask that you limit the food and beverages that you bring with you during your stay to items that would fit into one small handheld cooler.

Smoking
Smoking is permitted only on the gaming floor. All other areas (hotel, Sound Board, restaurants, lobbies, elevators, etc.) are strictly smoke-free. We also have a smoke-free gaming area on the 2nd floor.

How long will it take me to earn enough Miles for a vehicle?
Everyone plays at different levels so the earning rate may vary dramatically among Club Metro® members. The easiest way to understand your personal rate of earning is to check your Miles balance between rated gaming sessions at our “Manage Your Miles” kiosks. Make sure you always use your Club Metro card whenever you play so your Miles will accumulate at the fastest rate.

Is it possible to request more Miles from my Club Metro account if I find a vehicle that is more expensive?
Of course! If you choose a vehicle that is more than you originally intended to spend, you can use as many of your available Miles as you’d like toward the lease or purchase of that vehicle. Our authorized Dealer will notify us of the additional Miles needed and if you have the Miles in your account, we will arrange the transfer of those Miles from your Club Metro account.

Can I save my Miles and then give them to a friend or family member to apply toward a vehicle?
Absolutely, they need to be a current member of Club Metro and join you at the appointment with VIP services.

What if I want to use my Miles to pay for taxes on my new vehicle?
Not only can you use your Miles towards taxes, but you can also use them toward some fees, such as registration, security deposit, licenses, tags, title, documentation, and even destination fees.

What if I change my mind and decide not to use my Miles toward a new vehicle?
No problem - If you decide not to use your Miles toward a new vehicle, just bring your unredeemed documentation back to VIP services within 60 days after we will put the Miles back into your Club Metro account.

Where can I use my comps?
Use comps at any of our food outlets, our gift shop, for hotel rooms, or Sound Board tickets (see club metro for more details).

How do I convert my Miles to Reward Play?
A: Converting your Miles is as easy as 1, 2, or 3. 1-Convert Miles on-line at www.motorcitymiles.com/convert or 2- Visit one of our “Manage Your Miles” kiosks to transfer your Miles or 3- Ask an authorized MotorCity Casino Hotel employee to convert your Miles for you. Once converted, your Reward Play will be available in your Club Metro account to use at all our slot machines.

How long before my Miles expire?
Miles do not expire.

After I convert my miles to Reward Play, how long will it stay in my account?
Once converted, Reward Play is active and usable in your account for 30 days. All unused Reward Play will expire 30 days after conversion.

How many Miles can I convert to Reward Play per day?
That depends on the status of your Club Metro account. Club Metro members can convert up to $200 per day, Signature members can convert up to $500 per day, and Signature Elite members can convert up to $1000 per day.

Online Account changes (new email, address, phone number, etc...)
To change you online account info, create a new on-line account with your new info. If you'd like to change your Club Metro account info, please see Club Metro (in person).

Will I need to pay for my own vehicle insurance or can I use my Miles to pay for it?
We have packed as many rewards into this vehicle program as we can, but vehicle insurance isn’t one of them. You will have to secure and pay for your own.

Can I pay the difference if I don’t have enough Miles for the vehicle I would like to get?
Absolutely. Members with as few as 25,000 available Miles can redeem those Miles toward a new vehicle lease or purchase. If your current Miles balance won’t cover the entire lease or purchase of a new vehicle, just keep earning and saving Miles. When you have another 25,000 available Miles in your account, you can redeem them toward future payments.

Point balance vs. Point Play balance?
Your point balance is the number of points you've accumulated by playing your favorite slot machines (table players don't accrue points). Point Play allows you to use these points as credits at the machine. Every 100 points equals $1.00 at the machine and they are redeemed in whole dollar amounts.

Shared email address?
Each player needs their own email address to access their information online.

What if I want a vehicle that isn’t shown in this catalog?
If the vehicle of your dreams isn’t in our catalog, our authorized Dealer may be able to get you into the vehicle of your choice. And yes, you could then use your Miles toward that vehicle instead.

What dealership do I go to when I’m ready to pick out my new vehicle?
Give VIP services an idea of the vehicle you are looking for and we will provide you with all the contact information for our authorized Dealership.

There are just a few easy steps to follow once you decide to use your MotorCity Miles™ towards a new vehicle. Contact one of our VIP services representatives to set up an appointment to discuss redeeming your Miles. You can also book your appointment on-line at www.motorcitymiles.com/drive.
1. Our friendly staff will let you know if you have enough saved Miles and will help you choose the vehicle of your dreams based on your available Miles balance. 2. Once you’ve made your selection, we will give you the necessary documentation to take with you to the authorized Dealer, where you can then complete the process.

Why do I need to enter my birthdate and zip code to create an account?
For your protection, we verify your birthdate and zip code (postal code for Canadian addresses) against the Player ID you entered to ensure you entered the Player ID correctly. At the same time, it ensures no one else accidentally signs up under your account number.

Deposit
A $50 deposit is required at check-in. We accept cash or credit (no comp dollars, no checks). Cash is refunded at check-out. If you use a credit or debit card, the authorization is released immediately upon check-out and usually takes 3-5 business days to be reflected in your account.

Parking
Self-parking and valet are free. The casino valet entrance is on Temple Street; the hotel valet entrance is on Brooklyn Street.

Shuttles
We offer shuttle service to and from Detroit Red Wings, Detroit Tigers, Detroit Pistons, and Detroit Lions home games, as well as select concerts at Little Caesars Arena. We do not offer shuttle service to or from the airport or to other local events unless offered in specific packages or promotions. Restrictions apply.

Wondering where your application went?
If you applied at http://playm.cc/MCCAPPLY, rest assured, we received your application and will be in touch.

How to apply.
Interested in working at MCC? Our job listings are posted here: http://playm.cc/MCCAPPLY (and updated frequently).

Check-in / Check-out
Check-in is after 4:00 pm; check-out is before 11:00 am. Late check-outs may be available upon request for a small charge. Please inquire at the front desk.

Taxi
A 24-hour taxi stand is located outside casino valet.

Military Discount
We offer discounted Deluxe Rooms for active military personnel with valid military ID, based on availability. Please inquire at the front desk.

Pets
We allow small dogs for an additional charge. Please inquire at the front desk.

Swimming Pool
We do not have a pool.

Refrigerators
Small refrigerators are located in every hotel room for your convenience.

Rollaway Beds
Rollaway beds are available upon request for a fee of $40 per night and are based on availability. We allow one rollaway bed per king room. Rollaway beds are not permitted in rooms with two double beds.

Spa & Fitness
Our spa and fitness center are available to hotel guests. There is a $25 spa facility usage fee that is waived with the purchase of any spa service of $75 or more. The fitness center is open 24 hours a day for hotel guests at no charge. Children are not allowed in the spa or fitness center.


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