Club Metro / Frequently Asked Questions (FAQ) 

How long before my Comps expire?
Comps do not expire.

How do I change my online email address or password?
Just log in to your MYMotorCity account to change your email or password. If you have any questions, please use the Contact Us form or visit Club Metro®. See Club Metro® for more details.

Can I share an email address with another Club Metro® member?
Each player needs his or her own email address to access their information online.

Why do I need to enter my birthdate and ZIP code?
For your protection, we verify your date of birth and ZIP code (postal code for Canadian addresses) against the Player ID you entered to ensure that you entered the Player ID correctly. This also ensures that no one else accidentally accesses your account.

Hotel deposit
A $50 deposit is required at check-in for incidental charges. Some reservations require that a deposit is taken at the time that the reservation is made. We only accept credit cards (no cash, no comp dollars, no checks) for this deposit. Credit card authorizations for incidentals are released immediately upon check-out and usually takes 3-5 business days to be reflected in your account.

Self-parking and valet are both free and convenient. The casino valet entrance is on Temple Street; the hotel valet entrance is on Brooklyn Street.
  • Hotel Valet: Open 7am-11pm daily for arrivals, 24/7 for departures
  • VIP Valet: Open 24/7

  • Smoking
    Smoking is only permitted in the designated outdoor smoking areas, or the smoking slots section located on the first floor of the casino, near Headlights Lounge.