CURRENT WAIT TIME: LESS THAN 2 MINUTES

 Club Metro / Frequently Asked Questions (FAQ) 

How long before my Comps expire?
Comps do not expire.

How do I change my online email address or password?
Just log in to your MYMotorCity account to change your email or password. If you have any questions, please use the Contact Us form or visit Club Metro®. See Club Metro® for more details.

Can I share an email address with another Club Metro® member?
Each player needs his or her own email address to access their information online.

Why do I need to enter my birthdate and ZIP code?
For your protection, we verify your date of birth and ZIP code (postal code for Canadian addresses) against the Player ID you entered to ensure that you entered the Player ID correctly. This also ensures that no one else accidentally accesses your account.

Hotel deposit
A $50 deposit is required at check-in for incidental charges. Some reservations require that a deposit is taken at the time that the reservation is made. We only accept credit cards (no cash, no comp dollars, no checks) for this deposit. Credit card authorizations for incidentals are released immediately upon check-out and usually takes 3-5 business days to be reflected in your account.

Parking
Self-parking is free and convenient. The casino parking entrance is on Temple Street; the hotel valet entrance is on Brooklyn Street.

Smoking
Smoking is not allowed anywhere inside MotorCity Casino Hotel. If you want to smoke, please look for the signs or ask an associate for directions to an outdoor smoking area.