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Club Metro / Frequently Asked Questions (FAQ)

Where can I use my comps?
Use comps at any of our restaurants, at our gift shop, for hotel rooms, spa products and services, and Sound Board tickets.

How do I convert my comps to Reward Play®?
Converting your comps is easy! You can convert comps online, visit a kiosk located throughout the property; or ask an authorized MotorCity Casino Hotel associate to convert your comps for you.

How long before my Comps expire?
Comps do not expire.

After I convert my comps to Reward Play®, how long will it stay in my account?
Once converted, Reward Play® is active and available in your account for 30 days.

How many comps can I convert to Reward Play® per day?
That depends on your Club Metro® tier. Club Metro® members can convert up to $200 per day, Signature members can convert up to $500 per day, and Signature Elite members can convert up to $1,000 per day.

How do I change my online email address or password?
Just log in to your MYMotorCity account to change your email or password. If you have any questions, please use the Contact Us form or visit Club Metro®. See Club Metro® for more details.

Point balance vs. Point Play balance?
Your point balance is the number of points you've accumulated by playing your favorite slot machines (table players don't accrue points). Point Play allows you to use these points as credits at the machine. Every 100 points equals $1.00 at the machine and they’re redeemed in whole dollar amounts with a $5 minimum.

Can I share an email address with another Club Metro® member?
Each player needs his or her own email address to access their information online.

Why do I need to enter my birthdate and ZIP code?
For your protection, we verify your date of birth and ZIP code (postal code for Canadian addresses) against the Player ID you entered to ensure that you entered the Player ID correctly. This also ensures that no one else accidentally accesses your account.

Hotel deposit
A $50 deposit is required at check-in for incidental charges. Some reservations require that a deposit is taken at the time that the reservation is made. We only accept credit cards (no cash, no comp dollars, no checks) for this deposit. Credit card authorizations for incidentals are released immediately upon check-out and usually takes 3-5 business days to be reflected in your account.

Self-parking and valet are free and convenient. The casino valet entrance is on Temple Street; the hotel valet entrance is on Brooklyn Street.

We offer shuttle service to and from Red Wings, Tigers, Pistons, and Lions home games, as well as to select concerts at Little Caesars Arena. We do not offer shuttle service to or from the airport or to other local events unless offered in specific packages or promotions. Restrictions apply.

Smoking is permitted only on the gaming floor. All other areas are strictly smoke-free. We have a smoke-free gaming area on the 2nd floor.

Need information about accommodations? Fill out the form below and a member of our staff will contact you shortly.

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