Hotel / Frequently Asked Questions (FAQ)

Check-in / Check-out
Check-in after 4pm, check-out before 11 am.

Children are allowed in the hotel and restaurants.

Room Deposit
A $50 incidental deposit is required at check-in. We accept cash or credit (no comp dollars, no checks). Cash is refunded at check-out, if you choose to use a credit or debit card, the authorization is released immediately upon check out and will usually take 3-5 business days to reflect in your account.

Military Discount
For our men and women in uniform, we offer discounted Deluxe Rooms. Must show Military ID, based on availability.

Mini-bar Policy
You will be charged for any items removed from the mini-bar.

Self-Park and Valet are free. Casino Valet is off Temple St., Hotel Valet is off Brooklyn St.

Swimming Pool
There is no pool, but we do have a full service spa with whirlpool, which can be used along with many of our signature treatments. services

There is no shuttle from the airport or local events unless offered in specific packages or promotions. For example, if you book a Tigers package, there will be shuttle service to and from Comerica Park. Also, we currently run a shuttle to and from all Red Wings and Tigers games (whether you book a package or not) for Club Metro members.

Smoking is ONLY permitted on the gaming floor (including bars and lounges).

All other areas (hotel rooms, Sound Board, restaurants, lobbies, elevators, gift shops, the roof, etc...) are NON smoking. There is a Smoke-Free Gaming area on the 2nd floor.

Taxi Stand
There is a 24-hour taxi stand located at Casino Valet.

Wireless Internet
3 words: free wireless internet rocks...and we have it! (For hotel guests only)

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