FREQUENTLY ASKED QUESTIONS
Check In/Check Out
Check-in is after 4PM; check-out is before 11AM. Late check-outs may be available
upon request for a small charge. Please inquire at the front desk.
In the event you need to cancel or change your reservation, you must do so no later than
6PM on the day prior to your scheduled arrival date. MotorCity Casino Hotel reserves the right to validate
credit cards used to guarantee reservations. If funds equaling the amount of the first night’s stay are not
available on the credit card used to guarantee a reservation, MotorCity Casino Hotel reserves the right to
cancel the reservation without notice. Some reservations require prepayment of the full amount of the stay and
cannot be cancelled without charge.
Cash is not accepted at the hotel front desk. Credit cards are the only form of payment
accepted, including for deposits related to incidental charges.
Credit Card Authorization
Please reach out to firstname.lastname@example.org.
Children are allowed in the hotel and restaurants. Minors (below 21 years of age) must be accompanied by an adult
at all times while they are on property.
Outside Food and Beverage
While MotorCity Casino Hotel offers many options for dining on property, we understand
that you may like to bring with you items from home to eat or drink while you are staying with us. We will allow
you to bring in one small cooler, no larger than 16 quarts in size. Larger wheeled or chest coolers are not
permitted. All food items brought onto the property must be stored within this cooler. Items such as cakes, food
trays, chafing dishes, large boxes of take out food, aluminum containers of food, cases of beer, bottles of
liquor, and cooking equipment of any kind are prohibited on property.
A $50 deposit is required at check-in for incidental charges. Some reservations require
that a deposit is taken at the time that the reservation is made. We only accept credit cards (no cash, no comp
dollars, no checks) for this deposit. Credit card authorizations for incidentals are released immediately upon
check-out and usually takes 3-5 business days to be reflected in your account.
Self-parking and valet are both free and convenient. The casino valet entrance is on Temple Street; the hotel valet
entrance is on Brooklyn Street.
Casino Valet: Open 24 hours on Fridays and Saturdays, 12am-11pm on Sundays
Hotel Valet: Open 7am-11pm daily for arrivals, 24/7 for departures
VIP Valet: Open 24/7
We allow small dogs for an additional charge. Please inquire at the front desk.
We do not have a pool.
Small refrigerators are located in every hotel room for your convenience.
Rollaway beds are available upon request for a fee of $40 per night and are based on
availability. We allow one rollaway bed per king room. Rollaway beds are not permitted in rooms with two double
Smoking is not allowed anywhere inside MotorCity Casino Hotel. If you want to smoke, please look for the signs or ask an associate for directions to an outdoor smoking area.
Spa & Fitness
D.Tour Spa is a 13,000-square-foot facility featuring dedicated lounges that include thermal whirlpools, large steam rooms, dry saunas and rain shower facilities. To reserve a treatment, please contact our Spa Coordinators at 313-309-4595.
The fitness center is available to hotel guests. Children
are not allowed in the spa or fitness center. Masks must be worn at all times.
A 24-hour taxi stand, as well as ride share drop-off/pick-up area, is located outside
Candles, real rose petals, and more than 5 balloons.
If your room is a mess upon check out, please understand we will assess a cleaning fee.