Privacy Policy

MotorCity Casino Hotel respects the privacy of every individual who visits our website or responds to our interactive advertisements and services. This Privacy Policy outlines the types of information we collect through our website and how that information will be used. This Policy will also instruct you on what to do if you do not want this information collected and how to “opt out” if you do not wish to receive communications from us.


Types of Information We Collect

Use of Information and Information Sharing

We use your information to facilitate the services you request, to resolve disputes, troubleshoot problems and enforce our Terms of Use. We may use personally identifiable information about you to improve our marketing and promotional efforts, to analyze Site usage, improve our content and product offerings, and customize the Site's content, layout and services.

MotorCity Casino Hotel may use your information to contact you and deliver information to you that, in some cases, is targeted to your interests and relevant to your use of the Site. In addition to sending you promotional emails about our services, from time to time, we may send you promotional emails about our affiliates or other third parties. If you do not wish to receive correspondence from us, you may opt out at any time by notifying us at

While MotorCity Casino Hotel will not sell, trade or otherwise disclose your personal information to any third party, we may send personally identifiable information about you to other organizations when we have your consent to share such information.

MotorCity Casino Hotel only shares personally identifiable information with other companies or individuals outside of MotorCity Casino Hotel in the following limited circumstances:
We provide such information to our affiliated companies or other trusted businesses or promotional partners for the purpose of processing personally identifiable information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures. MotorCity Casino Hotel and its promotional partners may use the information collected by us or our promotional partners: (1) to respond to your inquiries; (2) for marketing purposes, including, but not limited to, notifying you of special promotions, offers and events (including promotions and offers through our promotional partners); (3) to process and fulfill reservations and make a record of reservations; (4) to process and fulfill purchases and make a record of purchases; (5) to enable us to contact you for confirmation or customer service after reservations and purchases are made or after you sign up for or participate in certain activities; (6) to respond to inquiries, complaints and other communications; (7) to cross-reference with other personal information that we have acquired about you or may acquire about you through other sources; and (8) for profiling or demographic purposes.
Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. MotorCity Casino Hotel may access, use, preserve or disclose such information as reasonably necessary or in the good faith belief that such action is necessary to (1) comply with legal process or other legal requirements of any governmental authorities, including but not limited to the Michigan Gaming Control Board, (2) enforce our Terms of Use, including investigation of potential violations thereof, (3) detect, prevent, or otherwise address fraud, security or technical issues, or (4) protect against imminent harm to the rights, property or safety of MotorCity Casino Hotel, its users or the public as required or permitted by law.


MotorCity Casino Hotel makes use of a technology called "cookies" in order to provide you with personalized information or to provide special promotions to registered, signed-in members. "Cookies" are data that may be sent to your web browser and stored on your computer. This allows our system to "recognize" you when you return to our website. Most browsers are initially set up to accept cookies but can be configured to not accept cookies, or to notify you if a cookie is sent to you. By clicking on the Help portion of your browser's menu bar, you can learn how to reset your browser to refuse all cookies, or to indicate when a cookie is being sent.


Individuals under 21 years of age are not permitted to gamble in casinos, loiter in the gaming areas, or drink alcoholic beverages at MotorCity Casino Hotel. If you are under the age of 21, we ask that you do not gamble or loiter in the gaming areas, drink alcoholic beverages, and that you do not provide any personally identifiable information to us. If a child under the age of 18 has provided us with personally identifiable information, a parent or guardian of that child should contact us at the email address or phone number listed in the section titled Requesting Removal of Your Information.


Security for all personally identifiable information is extremely important to us. We take appropriate security measures to protect against unauthorized access or unauthorized alteration, disclosure or destruction of data. We also restrict access to your personally identifiable information to employees who have a need to know that information in order to provide and improve our services.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, MotorCity Casino Hotel cannot ensure or warrant the security of any information you transmit to us or any information transmitted through our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.


Club Metro members may only update personally identifiable information provided to us by visiting the Club Metro booths on the first and second floors of MotorCity Casino Hotel. All other users may update personally identifiable information provided to us online by emailing us at at any time.


Our website may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any email list to not receive future communications. In order to ensure immediate removal from any list, it is best to follow the specific instructions outlined within the communications you receive from us.
At any time you may elect to be removed from our electronic or direct mailing lists by following the instructions for each type of communication as outlined below.
Email Lists:
To request to be removed from all marketing and promotional-offer emails click to submit an automated removal request.
Postal Mail Lists
To request to be removed from all direct mail lists, please contact us using one of the following methods:

MotorCity Casino Hotel will use reasonable efforts to remove your personally identifiable information from our then current Site at any time upon your written request to The Marketing Department. Such removal of personally identifiable information will not ensure the permanent removal of such personally identifiable information from the Site. For example, such personally identifiable information may remain in MotorCity Casino Hotel’s archival or backup copies of the Site.


Third party Internet sites and services accessible through our website, have separate privacy and data collection practices, independent of us. MotorCity Casino Hotel has no responsibility or liability for these independent policies or actions.


MotorCity Casino Hotel reserves the right to modify this Privacy Policy at any time. Any changes to the Privacy Policy will always be posted on our website. By viewing, using or accessing the Site you consent to the Privacy Policy and Terms of Use then in effect. If you have any questions concerning our Privacy Policy, please email us at

Last updated March 2010 ..