Frequently Asked Questions
Check In/Check Out
Check-in is after 4:00 pm; check-out is before 11:00 am. Late check-outs may be available upon request for a small charge. Please inquire at the front desk.
Cancellations In the event you need to cancel or change your reservation, you must do so no later than 6:00pm on the day prior to your scheduled arrival date. MotorCity Casino Hotel reserves the right to validate credit cards used to guarantee reservations. If funds equaling the amount of the first night’s stay are not available on the credit card used to guarantee a reservation, MotorCity Casino Hotel reserves the right to cancel the reservation without notice. Some reservations require prepayment of the full amount of the stay and cannot be cancelled without charge.
Cash is not accepted at the hotel front desk. Credit cards are the only form of payment accepted, including for deposits related to incidental charges.
Children are allowed in the hotel and restaurants. Minors must be accompanied by an adult at all times while they are on property.
Outside Food and Beverage
MotorCity Casino Hotel offers many options for dining while on property. Because of this, we ask that you limit the food and beverages that you bring with you during your stay to items that would fit into one small handheld cooler.
A $50 deposit is required at check-in for incidental charges. Some reservations require that a deposit is taken at the time that the reservation is made. We only accept credit cards (no cash, no comp dollars, no checks) for this deposit. Credit card authorizations for incidentals are released immediately upon check-out and usually takes 3-5 business days to be reflected in your account.
Self-parking and valet are complimentary. The casino valet entrance is on Temple Street; the hotel valet entrance is on Brooklyn Street.
We allow small dogs for an additional charge. Please inquire at the front desk.
We do not have a pool.
Small refrigerators are located in every hotel room for your convenience.
Rollaway beds are available upon request for a fee of $40 per night and are based on availability. We allow one rollaway bed per king room. Rollaway beds are not permitted in rooms with two double beds.
We offer shuttle service to and from Detroit Red Wings, Detroit Tigers, Detroit Pistons, and Detroit Lions home games, as well as select concerts at Little Caesars Arena. We do not offer shuttle service to or from the airport or to other local events unless offered in specific packages or promotions. Restrictions apply.
Smoking is permitted only on the gaming floor. All other areas (hotel, Sound Board, restaurants, lobbies, elevators, etc.) are strictly smoke-free. We also have a smoke-free gaming area on the 2nd floor.
Spa & Fitness
Our spa and fitness center are available to hotel guests. There is a $25 spa facility usage fee that is waived with the purchase of any spa service of $75 or more. The fitness center is open 24 hours a day for hotel guests at no charge. Children are not allowed in the spa or fitness center.
A 24-hour taxi stand is located outside casino valet.